Q: How do I create or update my account information?
A:
To create an account please register with an email address, username, password, billing and shipping addresses. If you already have an account and wish to update your information click here to log in.
Q: I forgot my password. How can I obtain this information?
A:
If you forgot your password, please click here and we will send you your password information.
Q: How do I find the products that I need?
A:
There are different ways to find the products that you want. You can search for garments by using the search box on the upper right hand corner on every page, entering keywords (bra, panty, shaper, lace, push up) or the product reference number. You can also search for products by clicking over the menu bar and selecting the category that fits your need, or using the filter on the left side of every category page.
Q: How can I find the correct size for my product?
A:
Each product page has its own size finder that will guide you in selecting your perfect size.
Q: How is sales tax determined?
A:
Domestic Orders: The sales tax rate is 6% and is only charged to orders being shipped to the state of Georgia in the United States.
International Orders: Leonisa is not responsible for import duties since each country has its own policies. You may be charged import duties once the package reaches your country. Please contact your country’s customs for more information regarding this matter.
Canadian Orders: No more surprise charges upon delivery. Leonisa pre-pays all Canadian duty fees. The import duty fee charged by Canada is now paid entirely by Leonisa for your convenience, and we only charge our customers a 10% sales tax rate.
Q: Will I be charged import duties for orders being shipped outside the United States?
A:
Leonisa is not responsible for import duties since each country has its own policies. You may be charged import duties once the package reaches your country. Please contact your country’s customs for more information regarding this matter.
For Canada, Leonisa pre-pays your import duties. No more surprise delivery charges or extra tax fees. Click here to learn more!
Q: Can I place an order or exchange over the phone?
A:
Yes. Please call us at 1-800-657-9107 and we will gladly take your new order or exchange information.
Q: What payment options do you offer online?
A:
Credit Cards
Visa
Master Card
American Express
Discover Network
PayPal Express
Amazon Payment
Q: How do I use a Coupon code?
A:
Please enter the coupon code in your shopping bag before you click CHECKOUT. The discount or promotion will be reflected on your order.
Q: How do I add multiple products to my shopping bag?
A:
If you know the reference number of each product you want to order, you can add multiple products to your shopping bag with one click on the
Quick Order page.
A:
Q: What is the shipping cost for my order?
A:
Refer to our Shipping Rates page to calculate the shipping charges of your order.
Q: How do I make a return or exchange?
A:
Please
click here to review our your Returns and Exchanges Policy.
A:
Yes, you can make a return or exchange at any of our stores. Click here to find the one closest to you.
Q: How do I track the status of my order?
A:
After you place your order, you will immediately receive an email with a detailed summary of your order. Once your order has been shipped, we will send you another email with your tracking number.
Click here to track the status of your order. You will need to provide your order number and email address. If you need more help please contact us for assistance.