Frequently Asked Questions

To create an account please register with an email address, username, password, billing and shipping addresses. If you already have an account and wish to update your information click here to log in.
 

If you forgot your password, please click here and we will send you your password information.

There are different ways to find the products that you want. You can search for garments by using the search box on the upper right hand corner on every page, entering keywords (bra, panty, shaper, lace, push up) or the product reference number. You can also search for products by clicking over the menu bar and selecting the category that fits your need, or using the filter on the left side of every category page.

Domestic Orders: The sales tax rate is 6% and is only charged to orders being shipped to the state of Georgia in the United States.

International Orders: Leonisa is not responsible for import duties since each country has its own policies. You may be charged import duties once the package reaches your country. Please contact your country’s customs for more information regarding this matter.

Canadian Orders: No more surprise charges upon delivery. Leonisa pre-pays all Canadian duty fees. The import duty fee charged by Canada is now paid entirely by Leonisa for your convenience, and we only charge our customers a 10% sales tax rate.

Leonisa is not responsible for import duties since each country has its own policies. You may be charged import duties once the package reaches your country. Please contact your country’s customs for more information regarding this matter.

For Canada, Leonisa pre-pays your import duties. No more surprise delivery charges or extra tax fees. Click here to learn more!

Credit Cards
Visa
Master Card
American Express
Discover Network

PayPal Express
Amazon Payment
AfterPay

Refer to our Shipping Costs and Times page to calculate the shipping charges of your order.

Yes, you can make a return or exchange at any of our stores. Click here to find the one closest to you.

After you place your order, you will immediately receive an email with a detailed summary of your order. Once your order has been shipped, we will send you another email with your tracking number.

Click here to track the status of your order. You will need to provide your order number and email address. If you need more help please contact us for assistance.