Returns & Exchanges

Our 100% satisfaction guaranteed policy ensures that any product you purchase through Leonisa meets the highest standards. If for some reason you are not satisfied with a product(s), you have up to 60 days for a refund or an exchange.

Click START PROCESS and follow the instructions in the Return Center.




  • Products should be in perfect condition.
  • For returns and exchanges, shipping fees are non-refundable and the customer is responsible for the shipping cost of returning the products.
  • In the unlikely event of a product defect or a quality issue, we will reimburse you for the cost of the return shipping fees. 
  • For hygiene purposes, we do not accept returns or exchanges of panties and boxers, except when there is a manufacturing defect.


For a withdrawal of your purchase, you have 60 days (2 months) to return the product. Please follow the instructions in the Return Center. The total amount of the returned item(s) will be credited within the next 14 business days to the card used for the original transaction.


You can easily and quickly exchange our products. Here are the different types of exchanges:

  • Exchanges for products worth the same amount: Once the exchange is processed, there will be no additional charge or refund.
  • Exchanges for products with a lesser amount: The difference will be credited back to the card used for the original transaction, including if you paid through PayPal. Please allow 14 business days for this amount to be reflected on your account.
  • Exchanges for products with a greater amount: If you want to exchange your purchase for an item of greater amount, you must return the item(s) and place a new order.

Customer service

Call us: 1-800-657-9107

Monday to Friday 9:00am to 7:00pm EST, or Saturday 9:00am to 2:00pm EST.

Write to us

Email us: