Returns & Exchanges

30 Days for a refund or an exchange.
Products should be in perfect condition.
No returns or exchanges on panties for hygiene reasons.
Final Sale products cannot be returned or exchanged.

Our 100% satisfaction guaranteed policy ensures that any product you purchase through Leonisa meets the highest standards. If for some reason you are not satisfied with a product(s), you have up to 30 days for a refund or an exchange.

Click START PROCESS and follow the instructions in the Return Center.

START PROCESS

Requirements

  • Products must be in perfect condition with both the inner and outer tags attached.
  • For hygiene reasons, we do not accept returns or exchanges of panties, except when there is a manufacturing defect.
  • Final Sale: Products cannot be returned or exchanged.
  • Product bundles that are eligible for returns and exchanges must be returned with all items included in the bundle and all tags attached.

Returns:

For a withdrawal of your purchase, you have 30 days to return the product. Please follow the instructions in the Return Center. The total amount of the returned item(s) will be credited within the next 7 business days through the original method of payment used to make the purchase.

  • Returns in the United States and Canada: Every return or exchange done for items purchased in the United States and Canada is 100% FREE.
  • Returns from other countries: The shipping cost is nonrefundable and the shipping return cost is paid by the customer. For exchanges, the customer pays for the return shipping and Leonisa pays for the new item to be shipped to the customer.

Exchanges:

You can easily and quickly exchange our products. Here are the different types of exchanges:

  • Exchanges for products worth the same amount: Once the exchange is processed, there will be no additional charge or refund.
  • Exchanges for products worth a lesser amount: The difference will be credited back to the card used for the original transaction, including if you paid through PayPal. Please allow 7 business days for this amount to be reflected on your account.
  • Exchanges for products worth a greater amount: If you want to exchange your purchase for an item with a higher price, you can pay the difference while submitting the exchange request through the website.

Customer service

Call us: 1-800-657-9107

Monday to Friday 9:00am to 5:00pm EST.

Write to us

Email us: infousa@leonisa.com

Frequently asked questions

Go to our Returns and Exchanges section and follow the instructions to start the process.

You have up to 30 days after your purchase to request an exchange.

You have up to 30 days after your purchase to request a refund.

Every return or exchange done for items purchased in the United States and Canada is 100% FREE.

Once the product is received and approved, the refund will be credited to the original payment method in approximately 8 to 10 business days.

Yes! You can request an exchance within 30 days of your purchase, provided the product complies with the established conditions necessary for an exchange.

The product must: Be in perfect condition, be complete, have its original tags and labels.
Leonisa reserves the right to accept exchanges and returns.

If you need more information about the process, please reach out to our Customer Service team or check the order status using your RMA (return marchandise authorization) number.

The RMA (Return Merchandise Authorization) is the authorization number associated with your exchange or return request, allowing the process to be identified and tracked.

Once you've requested a return or exchange, you'll receive the RMA number associated with your transaction.

If you wish to exchange your purchase for a product with a higher price, you must return the original item and place a new order. For instances of out-of-stock items, we recommend contacting Customer Service to learn about available options.

For hygiene reasons, panties cannot be returned or exchanged, unless a quality issue or factory defect has been identified.

No. Final Sale products cannot be returned or exchanged.

Contact our Customer Service department to report the issue and for assistance.

If your purchase arrives with a manufacturing defect, you can return or exchange it at no cost.

We recommend that you reach out to our Customer Service team immediately so that we can help you resolve the issue.

We recommend that you report any issue as soon as you discover it so that we can handle it efficiently.

Yes! If you're not satisfied with your order, you can request a return within 30 days of your purchase as long as the product complies with the established conditions.

To make an exchange or return, you need to have the purchase information (such as the order number or buyer details) available so the order can be identified.

If you wish to cancel your order, please reach out to us at 1-800-657-9107.

Hours of operation: Monday-Friday, 9am-5pm EST, closed on holidays.
Orders can only be cancelled if they have not been shipped. If your order has been shipped, you must wait until you receive it, then follow the return or exchange process in accordance with our current policies

If your request hasn't been processed yet, we recommend contacting our Customer Service team to verify whether it's possible to cancel.

At this time, we only accept returns for products purchased on our website. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines.