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Customer Service

Delivery Costs and Times

To our Leonisa Family

Below, you will find all the information about our regular shipping policies. However, due to the COVID-19 pandemic, we may experience delays with shipments.

We appreciate you for understanding.

Below are the estimated delivery times. Items sent from different warehouses might have different delivery times which will be listed next to each product on your shopping bag. “Business days” are defined as Monday-Friday, excluding holidays.

NOTE: Orders received after 14:00hs take one additional day to be delivered.

Country / Region	Delivery Time	Cost
United Kingdom (BREXIT 2021)	STANDARD: 3 to 5 business days. Some items will take 5 to 7 business days. They will be listed in your shopping bag.	£8.90 (VAT Included) or Free on orders of £80 or more
Europe Countries*	STANDARD: 3 to 5 business days. Some items will take 5 to 7 business days. They will be listed in your shopping bag.	£3.90 (VAT Included) or Free on orders of £80 or more
Europe Countries*	EXPRESS: 1 to 2 business days	£6.90 (VAT Included) or Free on orders of £120 or more
International Delivery** Ceuta and Melilla, and countries outside of Europe.	10 - 20 Business Days	£19.90 (VAT Included)

* Europe Countries: Spain, Germany, Ireland, Austria, Belgium, Denmark, Finland, France, Greece, Netherlands, Italy, Luxembourg, Monaco and Sweden.

** Duties: Leonisa is not responsible for import duties since each country has its own policies. Our delivery times are guaranteed, however local customs office in your country can cause delays in the delivery of your order.

United Kingdom:
- For orders that have an invoice value less than £135 the product will have the VAT included.
- For orders that have an invoice value greater than £135, the product won't have VAT included, the buyer must bear the VAT costs on import and the tariff if it applies.

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