Frequently asked questions

Your account

To create an account please sign up here with your first name, last name, email and a password. If you currently have an account and want to update your information, do click here to enter.

If you forgot, do click here and then click on the link called "Did you forget your password?". Enter your email and we will send you an email to retrieve it.

Product Information

There are different ways for you to find the products you are looking for. You can search for garments using the "search" button located in the upper right corner, entering keywords (boxer, brief, tights, leggings, compression shirts, etc.) or the product reference number, if you know it. You can also search in the top menu, selecting the category you need.

Each product has its own measurement guide to help you find your ideal size. In addition, we have created a complete guide on how to find your ideal underwear size.

Purchasing process

Domestic Orders: The sales tax rate is 6% and is only charged to orders being shipped to the state of Georgia in the United States.

International Orders: Leo is not responsible for import duties since each country has its own policies. You may be charged import duties once the package reaches your country. Please contact your country’s customs for more information regarding this matter.

Canadian Orders: No more surprise charges upon delivery. Leonisa pre-pays all Canadian duty fees. The import duty fee charged by Canada is now paid entirely by Leonisa for your convenience, and we only charge our customers a 10% sales tax rate.

Yes. Please call us at 1-800-657-9107 and we will gladly take your new order or exchange information.

Please enter the code or coupon during the checkout process before completing the transaction. The discount will be immediately reflected in your order total.

Yes. You can add items to your wishlist by tapping the heart next to "Add to bag" on the item page. To see your wishlist, click the heart on the upper right corner of the website.

Credit Cards

Master Card
American Express
Discover Network

Digital Wallets

Apple Pay
Amazon Pay
Google Pay
Meta Pay
Shop Pay

Shipping & Returns

Refer to our Shipping Costs & Times page. You will find there the delivery cost and times details.

Enter our easy and fast Return Center to process your exchange or return. Click here to learn more about our Returns and Exchanges Policy. 

Yes, you can make a return or exchange at any of our stores. Click here to find the one closest to you.

Order Status

Once your order has been shipped, we will send you another email with your tracking number.

Click here to track the status of your order. You will need to provide your order number and email address. If you need more help please contact us for assistance.