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Return and Exchange Policy

We stand proud for our brand’s reputation of high quality and design. Our 100% satisfaction guaranteed policy ensures that every item you purchase at Leonisa.com meets your highest standards.

If for some reason you are not satisfied with a product, we will assist you with a fast and easy exchange or refund.

For hygiene purposes, we do not accept returns or exchanges of panties, face masks, balaclavas and boxers except when there is a manufacturing defect.


  • You may return unworn products within 60 days of purchase to qualify for a refund or an exchange.
  • Products should be in perfect condition, have all tags attached, and ideally in their original packaging.
  • For hygiene purposes, panties cannot be returned for a refund or exchange, except when genuine quality issues have been identified.
  • For returns and exchanges, shipping fees are non-refundable and the customer is responsible for the shipping cost of returning the products. In the unlikely event of a product defect or a quality issue, we will reimburse you for the cost of the return shipping fees.

Send the item(s) and form filled to:

    Print out the Return and Exchange Form and send it together with the products.

    Lenospa S.A.
    Polígono Can Calderón
    Av. Marina 54 F
    08830 Saint Boi De Llobregat
    Barcelona, España

Print Form


For a withdrawal of your purchase, you have 60 days (2 months) to return the product. Please follow the instructions in the Return and Exchange Form. The total amount of the returned item(s) will be credited within the next 2- 3 business days to the card used for the original transaction.


You can easily and quickly exchange our products. Here are the different types of exchanges:

  1. Exchanges for products worth the same amount: Once the exchange is processed, there will be no additional charge or refund.
  2. Exchanges for products with a lesser amount: The difference will be credited back to the card used for the original transaction, including if you paid through PayPal. Please allow 2 to 3 business days for this amount to be reflected on your account.
  3. Exchanges for products with a greater amount: If you want to exchange your purchase for an item of greater amount, you must return the item(s) and place a new order.

Customer Service

Phone Call us: 44-800-088-5434 - Monday to Friday 10:00 to 22:00, or Saturday 11:00 to 17:00.
Email us: euroinfo@leonisa.com

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