Returns

Return and Exchange Policy

We stand proud for our brand’s reputation of high quality and design. Our 100% satisfaction guaranteed policy ensures that every item you purchase at Leonisa.com meets your highest standards.

If for some reason you are not satisfied with a product, we will assist you with a fast and easy exchange or refund.

Requirements

  • You may return unworn products within 60 days of purchase to qualify for a refund or an exchange.
  • Products should be in perfect condition, have all tags attached, and ideally in their original packaging.
  • For hygiene purposes, panties cannot be returned for a refund or exchange, except when genuine quality issues have been identified.
  • For returns and exchanges, shipping fees are non-refundable and the customer is responsible for the shipping cost of returning the products. In the unlikely event of a product defect or a quality issue, we will reimburse you for the cost of the return shipping fees.

Send the item(s) and form filled to:

    Print out the Return and Exchange Form and send it together with the products.

    Lenospa S.A.
    Polígono Can Calderón
    Av. Marina 54 F
    08830 Saint Boi De Llobregat
    Barcelona, España

Print Form

Returns

For a withdrawal of your purchase, you have 60 days (2 months) to return the product. Please follow the instructions in the Return and Exchange Form. The total amount of the returned item(s) will be credited within the next 2- 3 business days to the card used for the original transaction.

Exchanges

You can easily and quickly exchange our products. Here are the different types of exchanges:

  1. Exchanges for products worth the same amount: Once the exchange is processed, there will be no additional charge or refund.
  2. Exchanges for products with a lesser amount: The difference will be credited back to the card used for the original transaction, including if you paid through PayPal. Please allow 2 to 3 business days for this amount to be reflected on your account.
  3. Exchanges for products with a greater amount: If you want to exchange your purchase for an item of greater amount, you must return the item(s) and place a new order.

Legal Guarantee and right of withdrawal

You are guaranteed a legal guarantee in accordance with current regulations. You can exercise your rights of withdrawal within 14 calendar days of delivery by calling the number 44-800-088-5434 from Monday to Friday, 9:00 AM to 21:00 PM, by filling out the returns form, or by send us an email at euroinfo@leonisa.com. This will not be applicable to products that have been processed, or to unsealed products that cannot be accepted for reasons of hygiene or health. In case of withdrawal on your part, we will refund all payments received from you, including delivery costs to the initial shipping address (with the exception of additional costs resulting from the election by you of a delivery method other than the least expensive modality of ordinary delivery that we offer). You will not incur any expenses as a result of the reimbursement. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first. For any questions concerning returns, call 44-800-088-5434 Monday to Friday from 9:00 AM to 21:00 PM or Saturdays from 11:00 AM to 5:00 PM or send an email to: euroinfo@leonisa.com

Comments, Suggestions, Complaints and Claims

We welcome your comments and suggestions. Please send us such comments and suggestions, as well as any questions, complaints or claims, through our contact channels or the postal or email address indicated below. Your complaints and claims to our customer service will be handled in the shortest possible time and, in any case, within the legally established period. If you believe that your rights as a consumer have been violated, you can address your complaints by sending an email to euroinfo@leonisa.com to request an out-of-court dispute resolution.

Conflict Resolution

For conflicts of interpretation and execution derived from the use of the Website, the current Spanish legislation and the Courts and Tribunals of Spain will apply, provided that the regulations in force for this purpose provide for the possibility that the parties may submit to a specific jurisdiction. In compliance with EU Regulation 524/2013, in article 14, you can also use the EU online dispute resolution platform by accessing the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Customer Service

Telephone For more information, you can call 44-800-088-5434 from Monday to Friday from 9:00 AM to 21:00 PM and Saturdays from 11:00 AM to 17:00 PM, or send us an email at: euroinfo@leonisa.com

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