We stand proud for our brand’s reputation of high quality and design. Our 100% satisfaction guaranteed policy ensures that every item you purchase at Leonisa.com meets your highest standards. If for some reason you are not satisfied with a product, we will assist you with a fast and easy exchange or refund. You may return unworn products within 60 days of purchase to qualify for a refund or an exchange. Products should be in perfect condition, have all tags attached, and ideally in their original packaging.
For hygiene purposes, panties cannot be returned for a refund or exchange, except when genuine quality issues have been identified.
Print the Return and Exchange Form
Section 3: Be sure to indicate if you prefer to receive a refund, or make an exchange for another size, color, or item.
Section 4: We are committed to continual improvement to offer the best service possible; therefore, we ask you to please indicate the reason for the return.
Section 5: List all new items you would like to receive in exchange. If you would like to order more items, you may do so by listing them on this section.
For returns and exchanges, shipping fees are nonrefundable and the customer is responsible for the shipping cost of returning the products. In the unlikely event of a product defect or a quality issue, we will reimburse you for the cost of the return shipping fees.
Leonisa USA - Webpage
5240 Langford Park Dr Suite B
Norcross, GA 30071
For your convenience, we’ve provided a pre-addressed return label on the “Return and Exchange Form".
For more information, please call us at 1-800-657-9107, Monday - Friday, 9:00 am to 6:00 pm EST or Saturday, 9:00 am to 2:00 pm EST.
3 situations can occur:
- Products worth the same amount: Once the exchange is processed, there will be no additional charge or refund.
- Balance due to customer: If the original item(s) purchased is exchanged for an item of a lesser amount, a generated difference between the two amounts will be credited back to the card used for the original transaction, including if you paid through PayPal. Please allow 2 to 3 business days for this amount to be reflected on your account.
- Balance due to Leonisa: If the original item(s) purchased is exchanged for an item of greater amount, a generated difference between the two totals will be charged to your card that was used for your original transaction. If your purchase was paid through PayPal, you should return the item and place another order.