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Call us 1 800 657 9107

Frequently Asked QUESTIONS

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Order Information

Online Process

Product Information

Browser and Technical Requirements

Order Information

Q: How do I track the status of my order?

CLICK HERE  To track the status of your order. You will need to provide your order number.

After you place your order, you will immediately receive an email with a detailed summary of your order. Once your order has been shipped, we will send you another email with your shipping tracking number.

We will also send updates regarding the status of your order, to the e-mail address you provided when ordering.


Q: My order has been shipped, but I still can’t track it. What should I do?

You will immediately receive an email with the tracking information after your order is shipped. The following day after you have received your shipping confirmation email you will be able to see the updated status of your package. You can also CLICK HERE to track the status of your order. You will need to provide your order number and email. If for any reason you don’t receive any information after 3 business days, please contact us for assistance.

Q: How is sales tax determined?

Domestic Orders: The sales tax rate is 6% and is only charged to orders being shipped to the state of Georgia in the United States.

International OrdersLeonisa is not responsible for import duties since each country has its own policies. You may be charged import duties once the package reaches your country. Please contact your country’s customs for more information regarding this matter.

Canadian Orders: No more surprise charges upon delivery. Leonisa pre-pays all Canadian duty fees. The import duty fee charged by Canada is now paid entirely by Leonisa for your convenience, and we only charge our customers a 10% sales tax rate.

Q: Will I be charged import duties for orders being shipped outside the United States?

Leonisa is not responsible for import duties since each country has its own policies. You may be charged import duties once the package reaches your country. Please contact your country’s customs for more information regarding this matter.

For Canada, Leonisa pre-pays your import duties. No more surprise delivery charges or extra tax fees. Click here to learn more!

Q: What is the shipping cost for my order?

Shipping charges are determined by the total cost of your order before taxes and the shipping country. No orders will be shipped on holidays. UPS is not available for PO Box addresses, please ship through USPS.

Refer to our Shipping Rates page to calculate the shipping charges of your order.

Q: What is your Returns and Exchanges Policy? How do I make a return or exchange?
If you are not satisfied with the product(s), you can easily and quickly exchange or return the item(s) within 60 days of purchase hassle free. Each product should be returned in perfect condition, unworn, with tags attached and in its original packaging.
For hygiene purposes, we do not accept returns or exchanges of panties except when there is a manufacturing defect.

For each U.S. order you place, enjoy a return or exchange 100% FREE.

Click here to learn more about our Returns and Exchanges Policy. 


Q: Can I make a return or exchange at a Leonisa store?

Yes, you can make a return or exchange at any of our stores in Georgia:

Boutique Leonisa
5240 Langford Park Dr Suite B
Norcross, GA 30071
Phone: (770) 209-0990
Monday - Friday / 9am - 6pm EST

Leonisa Mall of Georgia
3333 Buford Dr., Store # 1019
Buford, Georgia 30519
Phone: (678) 736-5753
Monday to Saturday / 10am - 9 pm EST
Sunday / 12pm - 6pm EST

Q: Can I place an order or exchange over the phone?
Yes. Please call us at 1-800-657-9107 and we will gladly take your new order or exchange information.

Online Process

Q: What payment options do you offer online?

Credit Cards
Master Card
American Express
Discover Network

PayPal Express

Q: How do I use a Coupon/ Offer code?

Please enter the promo code after reviewing YOUR BAG before CHECKOUT. The discount or promotion will be reflected on your order.

Q: I forgot my password. How can I obtain this information?

If you forget your password, please click on the Forgot your password? link. Type the email you used to open your account and we will send the information needed to this same email address.

Q: How do I update my account information?

Please click here or sign in at the top of any page. To sign in you will need to provide your username and password. If you don't have an account, you can register with an email address, username, password, billing and shipping addresses. 

Once you sign in, you will be able to:
-View/ edit your username and password
-View/ edit your default shipping and billing addresses
-Select your bra size. This option will default bra sizes to your size when you log in 
-Review order history and details
-View/ update your wishlist
-Add/ erase addresses from address book
-Edit/ delete reminders
-Select newsmail preferences
-Review saved orders


Q: How do I use the Wish List feature?

To create your wish list, you just need to add the items you would like to purchase by clicking on the WISH LIST button on any product details’ page. You will be asked to Sign In to your account. If you don't have an account, you can create it after adding the first item with the WISH LIST button.

When you sign in to your account you will be able to access, save and share your wish list information.

Product Information

Q: What products can I find on Leonisa’s Website?

You will be able to find a wide product portfolio specialized on women’s intimate needs. Bras, panties, shapers, swimwear, pajamas and beauty creams, are some of the items that will please and delight any kind of woman.

You can also find underwear for men under the Men's department. This underwear is extremely comfortable and designed with the latest technology.

Q: How can I rapidly search for Leonisa Products online?

Please use the search box on the upper right hand corner on every page. You can enter keywords and/or products reference numbers.

Browser and Technical Requirements

Q: What Browser and Technical Requirements do I need for an optimal navigation?

Use the latest version of Microsoft Internet Explorer or Mozilla FireFox. Adjust your monitor to a 1024x768 pixels resolution. Enable Cookies and JavaScript.