Q: How do I track the status of my order?
CLICK HERE To track the status of your order. You will need to provide your order number.
After you place your order, you will immediately receive an email with a detailed summary of your order. Once your order has been shipped, we will send you another email with your shipping tracking number.
We will also send updates regarding the status of your order, to the e-mail address you provided when ordering.
Q: My order has been shipped, but I still can’t track it. What should I do?
You will immediately receive an email with the tracking information after you place an order.
You can also CLICK HERE to track the status of your order. You will need to provide your order number.
If for any reason you don’t receive any information after 3 business days, please contact us for assistance.
Q: How is sales tax determined?
The sales tax rate is 6% and is only charged to orders being shipped to the state of Georgia in the United States.
Q: Will I be charged import duties for orders being shipped outside the United States?
Leonisa is not responsible for import duties since each country has its own policies. You may be charged import duties once the package reaches your country. Please contact your country’s customs for more information regarding this matter.
For Canada, Leonisa pre-pays your import duties. No more surprise delivery charges or extra tax fees. Click here to learn more!
Q: What is the shipping cost for my order?
Shipping charges are determined by the total cost of your order before taxes and the shipping country. No orders will be shipped on holidays. UPS is not available for PO Box addresses, please ship through USPS.
Refer to our Shipping Rates page to calculate the shipping charges of your order.
Q: What is your Returns and Exchanges Policy? How do I make a return or exchange?
If you are not satisfied with the product(s), you can easily and quickly exchange or return the item(s) within 60 days of purchase hassle free. Each product should be returned in perfect condition, unworn, with tags attached and in its original packaging.
For hygiene purposes, we do not accept returns or exchanges of panties except when there is a manufacturing defect.
We offer 100% FREE returns and exchanges on all U.S.A. and Puerto Rico orders.
Click here to learn more about our Returns and Exchanges Policy.
Q: Can I make a return or exchange at a Leonisa store?
Yes, you can make a return or exchange at any of our stores in Georgia:
5240 Langford Park Dr Suite B
Norcross, GA 30071
Phone: (770) 209-0990
Monday - Friday / 9am - 6pm EST
Leonisa Mall of Georgia
3333 Buford Dr., Store # 1019
Buford, Georgia 30519
Phone: (678) 736-5753
Monday to Saturday / 10am - 9 pm EST
Sunday / 12pm - 6pm EST
Q: Can I place an order or exchange over the phone?
Yes. Please call us at 1-800-657-9107 and we will gladly take your new order or exchange information.
Q: How will I receive my order?
UNITED STATES: Your order can be sent through UPS or USPS. The package may be left at your front door. Please verify the day and time scheduled for delivery with your tracking information.
INTERNATIONAL ORDERS: The package will arrive at your home.
Q: What payment options do you offer online?
Q: How do I use a Coupon/ Offer code?
Please enter the promo code after reviewing YOUR BAG before CHECKOUT. The discount or promotion will be reflected on your order.
Q: I forgot my password. How can I obtain this information?
If you forget your password, please click on the Forgot your password? link. Type the email you used to open your account and we will send the information needed to this same email address.
Q: How do I update my account information?
Please click here or sign in at the top of any page. To sign in you will need to provide your username and password. If you don't have an account, you can register with an email address, username, password, billing and shipping addresses.
Once you sign in, you will be able to:
-View/ edit your username and password
-View/ edit your default shipping and billing addresses
-Select your bra size. This option will default bra sizes to your size when you log in
-Review order history and details
-View/ update your wishlist
-Add/ erase addresses from address book
-Edit/ delete reminders
-Select newsmail preferences
-Review saved orders
Q: How do I use the Wish List feature?
To create your wish list, you just need to add the items you would like to purchase by clicking on the WISH LIST button on any product details’ page. You will be asked to Sign In to your account. If you don't have an account, you can create it after adding the first item with the WISH LIST button.
When you sign in to your account you will be able to access, save and share your wish list information.
Q: What products can I find on Leonisa’s Website?
You will be able to find a wide product portfolio specialized on women’s intimate needs. Bras, panties, shapers, swimwear, pajamas and beauty creams, are some of the items that will please and delight any kind of woman.
You can also find underwear for men under the Men's department. This underwear is extremely comfortable and designed with the latest technology.
Q: How can I rapidly search for Leonisa Products online?
Please use the search box on the upper right hand corner on every page. You can enter keywords and/or products reference numbers.
Q: How do I choose the correct underwear size?
Each garment has a different size chart (shapewear, bras, panties, swimwear, and men’s underwear / shapers). You must identify the garment that you buy and go to the appropriate table to find your exact size.
Go to Leonisa’s Fitting Guide.