Order Information
Q: How do I track the status of my order?
A:
CLICK HERE To track the status of your order. You will need to provide your order number.
After you place your order, you will immediately receive an email with a detailed summary of your order. Once your order has been shipped, we will send you another email with your shipping tracking number.
We will also send updates regarding the status of your order, to the e-mail address you provided when ordering.
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Q: My order has been shipped, but I still can’t track it. What should I do?
A:
You will immediately receive an email with the tracking information after you place an order.
You can also
CLICK HERE to track the status of your order. You will need to provide your order number.
If for any reason you don’t receive any information after 3 business days, please
contact us for assistance.
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Q: How is sales tax determined?
A: The sales tax rate is 6% and is only charged to orders being shipped to the state of Georgia in the United States.
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Q: Will I be charged import duties for orders being shipped outside the United States?
A:
Leonisa is not responsible for import duties since each country has its own policies. You may be charged import duties once the package reaches your country. Please contact your country’s customs for more information regarding this matter.
For Canada, Leonisa pre-pays your import dities. No more surprise delivery charges or extra tax fees.
Click here to learn more!
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Q: What is the shipping cost for my order?
A: Shipping charges are determined by the total cost of your order before taxes and the shipping country. No orders will be shipped on holidays. UPS is not available for PO Box addresses, please ship through USPS.
Refer to our
Shipping Rates page to calculate the shipping charges of your order.
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Q: What is your Returns and Exchanges Policy? How do I make a return or exchange?
A:
You may return unworn products within 60 days of purchase to qualify for a refund and up to 90 days for an exchange. Products should have all tags attached and their original packages.
For Hygiene reasons, panties can no longer be returned for a refund or exchange, except where genuine quality issues have been identified.
Please fill out the form for exchanges and/or returns that you received with your order and send it with the product(s) you are returning. If you lost this form please
click here for a new printable form. If possible, please attach a copy of the original invoice received with your order.
Please indicate if you just want a refund or if you would like an exchange. If you decide to exchange one or some products, please make sure you write down the new product information.
If you would like to order new extra items, you may do so by listing them on the form.
As soon as we receive the articles, we will send back the new order or we will refund the money to your credit card.
If the total amount of the new order exceeds the original transaction, we will charge the remaining and the shipping charge to your credit card. On the other hand, if the total value of the new order is less than the original transaction, we will make a refund to your credit card.
Shipping and Handling charges are not refundable. If you are returning products where quality issues have been identified we will refund the shipping charges.
Please send the products to:
Leonisa USA-Webpage
5240 Langford Park Dr Suite B
Norcross, GA 30071
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Q: Can I make a return or exchange at a Leonisa store?
A: Yes, you can make a return or exchange at any of our stores in Georgia:
Boutique Leonisa
5240 Langford Park Dr Suite B
Norcross, GA 30071
Phone: (770) 209-0990
Monday - Friday / 9am - 6pm EST
Leonisa Mall of Georgia
3333 Buford Dr., Store # 1019
Buford, Georgia 30519
Phone: (678) 736-5753
Monday to Saturday / 10am - 9 pm EST
Sunday / 12pm - 6pm EST
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Q: Can I place an order or exchange over the phone?
A: Yes. Please call us at 1-800-657-9107 and we will gladly take your new order or exchange information.
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Q: How will I receive my order?
A:
UNITED STATES: Leonisa ships through UPS, USPS or FEDEX. Note that UPS delivers at your front door and USPS at the mailbox. Please verify the day and time scheduled for delivery using your tracking number. If you would like a signature delivery service, please specify so on the special instructions section before checkout.
INTERNATIONAL ORDERS: The package will arrive at your home.
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Online Process
Q: What payment options do you offer online?
A:
Credit Cards
Visa
Master Card
American Express
PayPal Express
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Q: How do I use a Coupon/ Offer code?
A: Please enter the promo code after reviewing YOUR CART before CHECKOUT. The discount or promotion will be reflected on your order.
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Q: I forgot my password. How can I obtain this information?
A: If you forget your password, please click on the
Forgot your password? link. Type the email you used to open your account and we will send the information needed to this same email address.
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Q: How do I update my account information?
A: Please
click here or sign in at the top of any page. To sign in you will need to provide your username and password. If you don't have an account, you can register with an email address, username, password, billing and shipping addresses.
Once you sign in, you will be able to:
-View/ edit your username and password
-View/ edit your default shipping and billing addresses
-Select your bra size. This option will default bra sizes to your size when you log in
-Review order history and details
-View/ update your wishlist
-Add/ erase addresses from address book
-Edit/ delete reminders
-Select newsmail preferences
-Review saved orders
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Q: How do I use the Wish List feature?
A: To create your wish list, you just need to add the items you would like to purchase by clicking on the WISH LIST button on any product details’ page. You will be asked to
Sign In to your account. If you don't have an account, you can create it after adding the first item with the WISH LIST button.
When you sign in to your account you will be able to access, save and share your wish list information.
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Product Information
Q: What products can I find on Leonisa’s Website?
A: You will be able to find a wide product portfolio specialized on women’s intimate needs. Bras, panties, shapers, swimwear, pajamas and beauty creams, are some of the items that will please and delight any kind of woman.
You can also find underwear for men under the
Men's department. This underwear is extremely comfortable and designed with the latest technology.
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Q: How can I rapidly search for Leonisa Products online?
A: Please use the search box on the upper right hand corner on every page. You can enter keywords and/or products reference numbers.
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Q: How do I choose the correct underwear size?
A: Each garment has a different size chart (shapewear, bras, panties, swimwear, and men’s underwear / shapers). You must identify the garment that you buy and go to the appropriate table to find your exact size.
Go to
Leonisa’s Fitting Guide.
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Browser and Technical Requirements
Q: What Browser and Technical Requirements do I need for an optimal navigation?
A: Use the latest version of
Microsoft Internet Explorer or
Mozilla FireFox. Adjust your monitor to a 1024x768 pixels resolution. Enable Cookies and JavaScript.
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