Order Information
Q: How do I track the status of my order?
A:
CLICK HERE To track the status of your order. You will need to provide your order number.
You will receive tracking information via email 24-60 hours after you place an order. With this number you will be able to check the status of your order.
We will also send updates regarding the status of your order, to the e-mail address you provided when ordering.
back to top 
Q: My order has been shipped, but I still can’t track it. What should I do?
A:
You should receive tracking information via email 24-60 hours after you place an order.
You can also
CLICK HERE to track the status of your order. You will need to provide your order number.
If for any reason you don’t receive any information after 60 hours, please
contact us for assistance.
back to top
Q: How is sales tax determined?
A: The sales tax rate is 6% and is only charged to orders being shipped to the state of Georgia in the United States.
back to top
Q: Will I be charged import duties for orders being shipped outside the United States?
A: Each country has its own policies regarding tax and import duties. You may be charged import duties once the package reaches your country. Please contact your country’s customs for more information regarding this matter.
For Canada, an 18% import duty fee will be reflected on your bill at checkout.
back to top
Q: What is the shipping and handling cost for my order?
A:
Please refer to the charts below to calculate the shipping and handling charges of your order. These are determined by the total cost of your order before taxes and the shipping country. No orders will be shipped on holidays.
• Ground: Orders typically arrive within 2 and 5 business days.
| Ground - United States / Puerto Rico |
| USPS Priority: Delivery in 2 to 5 business days |
FREE
|
| +UPS Ground: Delivery in 2 to 5 business days |
$5.95 |
• Second Day: Orders placed after 1:00 PM EST will arrive on the third business day.
| Second Day - United States |
| Orders of $0 - $300 |
$19.95 |
| Orders of $301 - $500 |
$29.95 |
| Orders of $501 - $1.000 |
$39.95 |
| Orders of $1.001 or more |
$49.95 |
• Next Day: Orders placed after 1:00 PM EST will arrive on the second business day.
| Next Day - United States |
| Orders of $0 - $300 |
$29.95 |
| Orders of $301 - $500 |
$39.95 |
| Orders of $501 - $1.000 |
$49.95 |
| Orders of $1.001 or more |
$59.95 |
• Canada: Orders typically arrive within 5 and 15 business days.
| Ground - Canada |
| Orders of $0 - $74.99 |
$13.95 |
| Orders of $75 or more |
ONLY $8.00 |
• International Shipping: Items are shipped from the USA and typically arrive within 10 and 20 business days.
| International Shipping |
| International Shipping |
$19.95 |
|
back to top
Q: What is your Returns and Exchanges Policy? How do I make a return or exchange?
A:
You may return unworn products within 60 days of purchase to qualify for a refund and up to 90 days for an exchange. Products should have all tags attached and their original packages.
For Hygiene reasons, panties can no longer be returned for a refund or exchange, except where genuine quality issues have been identified.
Please fill out the form for exchanges and/or returns that you received with your order and send it with the product(s) you are returning. If you lost this form please
click here for a new printable form. If possible, please attach a copy of the original invoice received with your order.
Please indicate if you just want a refund or if you would like an exchange. If you decide to exchange one or some products, please make sure you write down the new product information.
If you would like to order new extra items, you may do so by listing them on the form.
As soon as we receive the articles, we will send back the new order or we will refund the money to your credit card.
If the total amount of the new order exceeds the original transaction, we will charge the remaining and the shipping charge to your credit card. On the other hand, if the total value of the new order is less than the original transaction, we will make a refund to your credit card.
Shipping and Handling charges are not refundable. If you are returning products where quality issues have been identified we will refund the shipping charges.
Please send the products to:
Leonisa USA-Webpage
5240 Langford Park Dr Suite B
Norcross, GA 30071
back to top
Q: Can I make a return or exchange at a Leonisa store?
A: Yes, you can make a return or exchange at:
Boutique Leonisa
5240 Langford Park Dr Suite B
Norcross, GA 30071
Monday - Friday / 9am - 6pm EST
back to top
Q: Can I place an order or exchange over the phone?
A: Yes. Please call us at 1-800-687-3577 and we will gladly take your new order or exchange information.
back to top
Q: How will I receive my order?
A: UNITED STATES: Your order can be sent through UPS, FEDEX or USPS. The package may be left at your front door. Please verify the day and time scheduled for delivery with your tracking information. If you don’t want your package to be left on the front door, but would like a signature require service or for it to be left in your mailbox, please specify so on the special instructions section before checkout.
INTERNATIONAL ORDERS: The package will arrive at your home.
back to top
Online Process
Q: What payment options do you offer online?
A:
Credit Cards
Visa
Master Card
American Express
Leonisa’s E-Gift Card
back to top
Q: Where do I purchase an E-gift card?
A: You will see the
E-Gift Card link on the main menu at the top of every page. Please click on this link and you will be able to purchase the e-gift card as any other item.
back to top
Q: How do I redeem an E-gift card?
A: Please select the gift card option when you checkout. Enter the E-gift card number and the verification code. The total of your order will be deducted from the e-gift card value. If the cost of your order exceeds the value of your e-gift card, you will be able to provide a credit card number to pay for the balance.
back to top
Q: How will the recipient of the E-gift card receive it?
A: You will be able to email the E-gift card directly to the final user. You can also email it to yourself, print it and give it direclty to the recipient.
back to top
Q: How do I check my E-gift card balance?
A:
Click here to check the balance on your E-Gift Card.
back to top
Q: How do I use a Coupon/ Offer code?
A: Please enter the promo code after reviewing YOUR CART before CHECKOUT. The discount or promotion will be reflected on your order.
back to top
Q: I forgot my password. How can I obtain this information?
A: If you forget your password, please click on the
Forgot your password? link. Type the email you used to open your account and we will send the information needed to this same email address.
back to top
Q: How do I update my account information?
A: Please
click here or sign in at the top of any page. To sign in you will need to provide your username and password. If you don't have an account, you can register with an email address, username, password, billing and shipping addresses.
Once you sign in, you will be able to:
-View/ edit your username and password
-View/ edit your default shipping and billing addresses
-Select your bra size. This option will default bra sizes to your size when you log in
-Review order history and details
-View/ update your wishlist
-Add/ erase addresses from address book
-Edit/ delete reminders
-Select newsmail preferences
-Review saved orders
back to top
Q: How do I use the Wish List feature?
A: To create your wish list, you just need to add the items you would like to purchase by clicking on the WISH LIST button on any product details’ page. You will be asked to
Sign In to your account. If you don't have an account, you can create it after adding the first item with the WISH LIST button.
When you sign in to your account you will be able to access, save and share your wish list information.
back to top
Product Information
Q: What products can I find on Leonisa’s Website?
A: You will be able to find a wide product portfolio specialized on women’s intimate needs. Bras, panties, shapers, swimwear, pajamas and beauty creams, are some of the items that will please and delight any kind of woman.
You can also find underwear for men under the
Men's department. This underwear is extremely comfortable and designed with the latest technology.
back to top
Q: How can I rapidly search for Leonisa Products online?
A: Please use the search box on the upper right hand corner on every page. You can enter keywords and/or products reference numbers.
back to top
Q: What size fits me best?
A:
• Find your SHAPEWEAR size :
Measure your height in inches and your weight in pounds. Then locate in the table the shapewear size that corresponds to your height and weight. You can also find out your shapewear size by looking at the size of your clothes.
| SHAPEWEAR |
|
|
|
|
|
| Height |
Height |
|
|
|
|
| 5'0" to 5'6" |
5'7" to 6'0" |
|
|
|
|
| Weight in Pounds |
Weight in pounds |
Shapewear Size |
|
Clothing Size |
Shapewear Size |
| 95 lbs - 105 lbs |
105 lbs - 115 lbs |
XXS |
|
0 |
XXS |
| 106 lbs - 115 lbs |
116 lbs - 130 lbs |
XS |
|
2 - 4 |
XS |
| 116 lbs - 130 lbs |
131 lbs - 150 lbs |
S |
|
6 - 8 |
S |
| 131 lbs - 150 lbs |
151 lbs - 170 lbs |
M |
|
10 -12 |
M |
| 151 lbs - 170 lbs |
171 lbs - 190 lbs |
L |
|
14 - 16 |
L |
| 171 lbs - 190 lbs |
191 lbs - 210 lbs |
XL |
|
18 - 20 |
XL |
| 191 lbs - 210 lbs |
211 lbs - 230 lbs |
XXL |
|
22 - 24 |
XXL |
| 211 lbs -230 lbs |
231 lbs -251 lbs |
XXXL |
|
26 - 28 |
XXXL |
• Find your BRA size :
When measuring your body, it's ideal that someone else helps you. You should be relaxed, upright, and with your arms loose. We recommend using a very comfortable bra, one that has no padding and is not a minimizer.
To find the size of your bra, you must follow two steps:
STEP 1.
BAND size
Measure in inches under your arms, high on your back, and above your busts. If this measurement is an even nimber (32, 34, 36, 38, 40), this is your band size. If an odd number (31, 33, 35, 37, 39), add 1" to determine your band size.
Ex: 31 Inch = 32 Size
STEP 2.
CUP size
Measure in inches loosely around the fullest part of your bust. Next, substract your band measurement from your bust measurement; each inch represents a cup size. For example: if your bust measurement es 36" and your band measurement is 34", the difference between these two measures is two inches, so you should wear a B-cup. Locate in the table the size of your cup.
| DIFFERENCE (Bust - Band) = Cup |
| Difference |
US Cup Size |
| 1 Inch |
A |
| 2 Inches |
B |
| 3 Inches |
C |
| 4 Inches |
D |
• Find your PANTY size :
Measure in inches around the fullest part of your hip. Then locate in the table the panty size that corresponds to your measure. When measuring your body you should use light clothing or intimate apparel.
| PANTIES |
|
| Size |
Hip Measure in inches |
| XS |
28 -32 |
| S |
32 - 36 |
| M |
36 - 40 |
| L |
40 - 44 |
| XL |
44 - 48 |
| XXL |
48 - 52 |
• Find your BOXER size (Men):
Measure in inches around the fullest part of your hip. Then locate in the table the boxer size that corresponds to your measure.
| BOXER |
|
| Size |
Hip Measure in inches |
| 32 / S |
35 - 37 |
| 34 / M |
37 - 39 |
| 36 / L |
39 - 41 |
| 38 / XL |
41 - 43 |
| 40 / XXL |
43 - 45 |
Go To Leonisa's Fitting Guide |
back to top
Browser and Technical Requirements
Q: What Browser and Technical Requirements do I need for an optimal navigation?
A: Use the latest version of
Microsoft Internet Explorer or
Mozilla FireFox. Adjust your monitor to a 1024x768 pixels resolution. Enable Cookies and JavaScript.
back to top